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Frequently Asked Questions (FAQ)

Can I bring the tickets in digital format?

Yes, no problem. They can be provided in any digital format.

How can I get to the Cathedral of Seville and its surroundings?

  • Booking our transfers from your accommodation.
  • By car: there are public and private parking lots nearby.
  • By subway: Line 1 (Puerta Jerez).
  • Cab: Menéndez Pelayo Avenue stop.
  • Walking: towards the historic center.

Are the tickets to the Seville Cathedral official?

The tickets that you will receive by email before your visit are official. The management of the tickets is done through the website of the Cabildo of the Cathedral of Seville (www.catedraldesevilla.es).

What documentation do I need for access to the monument and visits?

It is essential to carry the original ID card or passport. Photocopies, photos or any other format other than the original are not valid.

Punctuality

It is necessary to be at the meeting point about 10 minutes before the guided tours. It is also recommended to be at the meeting point 10 minutes in advance for the free or audioguide tickets.

Is the Seville Cathedral wheelchair accessible?

Yes, it is wheelchair accessible with a specific route. The Giralda is not accessible.

Can I change or cancel my tickets?

Each product has its own policies for changes and cancellations that can be consulted on the product page.

Some establish that once the reservation request has been made, as published on the web and explicitly accepted in several steps during the purchase process, including the last one in which the acceptance of the cancellation policy is marked, it will not be possible to modify the name, date or time, or cancel the tickets, so you are not entitled to any refund. There are no possible exceptions or reasons (COVID, illness, work reasons, trip cancellation, etc…).

Can I take advantage of the right of withdrawal?

No, as stated in Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16. As it is well indicated in its article 103, regarding the exceptions to the right of withdrawal:

l) The provision of lodging services for purposes other than housing, transportation of goods, car rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.

Are there restaurants nearby?

Yes, there are different restaurants and bars in the surroundings of the Cathedral of Seville of varied offer and price.

How far in advance do I have to book the tickets?

It is recommended to make your reservation as soon as possible since tickets sell out in a short period of time.

Are there parking facilities nearby?

There are several parking options near the monument but they do not depend on the monument and the rates may vary depending on the company.

What days is the Seville Cathedral closed?

The Cathedral of Seville is generally not closed on any day of the year, but visiting hours may vary on holidays or for special religious events. Occasionally, it may close to the public during certain ceremonies or festivities, such as Holy Week, Corpus Christi, or Christmas Day, for liturgical activities. It is advisable to consult the updated schedules on its official website or contact the Cathedral before planning your visit, especially during important holidays.

Are you the official sales site?

The website is owned by MNPQ Gestores Turísticos SL, wholesale-retail travel agency with C.I.AN-187008-3, which operates under the trademark My Top Tour. We are not the official sale of the monument, we are a travel agency specializing in the sale of tickets, experiences and tours, as well as organizers and mediators in the latter. All of our prices are packaged or broken down by services.